Direct bookings
A direct booking request can be withdrawn before confirmation. After confirmation, the cut-off and any applicable refund arrangement stated in the booking confirmation apply.
Standard rule
Where the confirmation specifies the standard rule, changes or cancellation more than 24 hours before departure may be eligible for a refund or reschedule. Cancellation within 24 hours or a no-show may not be eligible.
Refund processing
Approved refunds are handled directly by our team according to the confirmed booking arrangement. Processing timing depends on the agreed payment method.
OTA bookings
For marketplace bookings, request cancellation and refunds through the platform that collected your payment.
