Questions are part of a good journey.
Straight answers about choosing an experience, sending a request and getting ready for tour day.
Choosing and requesting a tour
Is Reserve Now a confirmed booking?
No. It creates a booking request. Our team checks real availability with the guide, driver and operating schedule. Your place is confirmed only after you receive our confirmation email.
Should I choose a shared or private tour?
Choose a shared tour when you enjoy meeting other travellers and prefer the published per-person price. Choose private when your group values a dedicated vehicle, a more flexible pace or a route focused on particular interests. Available options are shown on each tour page.
Can children and older travellers join?
Many experiences welcome families and older guests, but walking distance, vehicle access and terrain vary. Check the age and accessibility notes on the tour page, then tell us about mobility, seating or child-seat needs in your request.
Prices and payment arrangements
Does the website take payment?
No. We do not collect payment on this website. After checking your request, our team confirms the tour details and any agreed payment arrangement directly.
Where can I see my payment status?
Open your booking in My account or contact our team with your booking code. The status is recorded as unpaid, paid in full or paid through a booking platform.
When should I contact the team?
Contact us if anything in your confirmation, pickup details or agreed payment arrangement is unclear. Never send card details or account passwords by email or chat.
Pickup, timing and what to bring
Where will I be picked up?
The tour page describes the standard pickup area. Your confirmation includes the agreed hotel, meeting point and start time. Please be ready ten minutes early and keep the contact number available in case Hanoi traffic affects arrival.
What should I wear or bring?
Comfortable shoes, weather-appropriate clothing, water and sun or rain protection are sensible for most tours. Modest clothing may be required at temples and spiritual sites. Any experience-specific items appear in your confirmation.
What happens in bad weather?
Light rain normally does not stop a tour. If conditions affect safety or make the planned route unsuitable, our team will contact you with an adjusted start, a practical alternative or the options available under the confirmed cancellation policy.
Updates, cancellations and OTA bookings
How do I change a booking request?
Reply to your booking email or contact the support team with the booking code and the exact change needed. We will recheck availability before confirming a new date, time, guest count or option.
What is the cancellation rule?
The rule attached to your chosen tour and confirmation applies. Cutoff times and refund arrangements can vary by experience. See the cancellation and refund page for how a request is assessed.
What about a booking made through an OTA?
If you booked through a marketplace, its payment, amendment and cancellation terms govern the order. Manage payment through that platform and share its booking reference when contacting us.